Frequently Asked Questions

General

Is DesuDesu Singapore a legitimate/authentic business?

Yes, it is.

Desudesu Pte Ltd is a registered business entity. You can check out more information here.

How do I place my order?

Browse through the website under https://www.desudesu.sg/shop and select the product you wish to order. More details are available through the product description and given photos.

Once you are ready to place your order, please add the product(s) to your shopping cart. Confirm the product(s) and quantity, click on ‘Proceed to Checkout’ to continue with the delivery details.

Enter your delivery details and billing details. Select your preferred payment method and process to make payment.

You will receive an order confirmation number for tracking purposes.

If you encounter difficulties in submitting your order, kindly contact [email protected] or WhatsApp/SMS/Call +65 9489 8253 or use our Contact us Form for assistance.

Shipping and Delivery

What are the shipping methods available?

There 3 shipping methods. The first method is self-collection, where you can self-collect at the Business HQ, Pasir Ris MRT Station or Tampines MRT Station.

The second method is normal shipping (uninsured) and this would generally apply for smaller and lighter items. While normal shipping (uninsured) is relatively cheaper, it carries a small risk that the posted mail will be lost or undelivered.

The last method is registered shipping (insured) and this would generally apply for bigger and heavier items. Tracking is available and your item will be prioritized for delivery.

How long does it take for my items to be ready?

For self-collection, it is dependable on the location and where we agree to meet. Typically, this can be done within the same day if the item is already in stock.

For normal shipping (uninsured), the item(s) will be sent out on the next available working day. It should take 1- 5 working days to arrive.

For registered shipping (insured), the item(s) will be sent out on Saturday morning. It should generally take 1-3 working days to arrive.

Can I self-collect?

Yes, you can self-collect your item.

Self-collection points are available at the Business HQ, Pasir Ris MRT Station or Tampines MRT Station.

Changes to your Order

Can I change my delivery address?

If you would like to change your delivery address, kindly contact [email protected] or WhatsApp/SMS/Call +65 9489 8253 or use our Contact us Form for assistance.

Can I cancel my order?

Similarly, kindly contact [email protected] or WhatsApp/SMS/Call +65 9489 8253 or use our Contact us Form for assistance for order cancellation.

Others Frequently Asked Questions

What are the accepted payment methods?

Master/Visa Credit Cards, PayPal and Cash on Delivery (For Self-Collection only).

Are the items authentic? Will I get exactly what is shown on the photo and as described by the information?

Yes, the items in stock are shipped from official distributors.

Rest assured that they are authentic and you will get exactly as described.

Is DesuDesu Singapore hiring or expanding?

Very good question! Contact me personally at 9489 8253 for more information.

Did I miss out any Frequently Asked Questions?

Please use the Contact Us Form if your question is not found in this FAQ.